Manulife builds AI platform to push automation across global business

Manulife has launched an enterprise AI platform to scale automation and AI-driven solutions across its global operations, according to PR Newswire. The company says this new platform will help it deploy AI and automation at a larger scale, targeting measurable business value.

Why it matters

Manulife is a major insurance and financial services company. Its decision to build a company-wide AI platform signals that automation and AI are now central to daily operations. The company says it is focusing on areas like customer service, claims processing and compliance. For firms with complex, multinational operations, a unified platform can address problems such as inconsistent AI adoption and data silos.

Many large companies are moving beyond isolated pilots to broader AI rollouts. Manulife’s platform is designed to make it easier to deploy AI solutions quickly across different regions and business units. According to the company, this approach should help standardize processes and deliver business value faster.

How Manulife plans to use AI

Manulife says its new platform will support a range of applications, including automating routine processes, analyzing customer data to improve decision-making, and enhancing risk management. The company points to faster claims handling and improved fraud detection as key targets. By standardizing AI deployment, Manulife aims to reduce duplicated effort and speed up innovation.

This move follows a broader trend among large enterprises. As covered in AI tools flood market as vendors race to land business clients, many companies are seeking more control and customization by building internal AI platforms instead of relying only on external vendors.

What this means if you run a business

For business leaders with multiple departments or international operations, Manulife’s approach shows a shift toward standardizing AI across the company. Building an internal AI platform can help scale successful projects and avoid fragmented adoption. Leaders should consider whether their own AI projects are siloed or if there is a clear path to scaling them across the organization.

The launch also signals that automation is becoming an expectation for large companies. Firms are moving from isolated pilots to coordinated, company-wide efforts. If competitors are investing in similar platforms, the pressure to keep up will increase. Manulife’s announcement sets a direction that other large firms may follow.

For more on how large companies are adapting to enterprise AI, see Meta charges for Muse Wonder AI, testing if users will pay for apps.